WEX's Customer Service Team Wins for Third Year in a Row at the Australian Service Excellence Awards
WEX Australia's customer service team was awarded at the 16th annual Customer Service Excellence Awards gala for the third year in a row. The event was held in October at the Westin Hotel in Sydney.
The CSIA Awards are Australia's most prestigious customer service awards, with this year's event boasting a record number of leading organisations across a wide range of industries being nominated.
WEX was honoured to win the award for the 'Service Champion in a Medium Contact Centre'.
Says Tracey Vines, WEX's Senior Service Delivery Manager: "We are extremely proud of our Contact Centre team for being recognised as one of the best medium sized call centre teams in Australia three years in a row. WEX is dedicated to continuous improvement and delivering exceptional service to our customers. We consider this part of our business crucial to our success and this award once again reinforces our commitment and the impact of our team's efforts.”
WEX Australia is the parent company of WEX Motorpass and manages the operations and customer service teams for WEX Motorpass in Camberwell, Victoria. The team pride themselves on providing first-rate customer service to their customer base and were thrilled to be acknowledged again for their hard work.
The Customer Service Institute of Australia is the top customer service body in the country. CSIA serves the needs of Australians working in the customer service industry, with the organisation's philosophy focused on the view that high quality customer service is pivotal for long-term business success.