News, media and insights

WEX Wins Coveted Customer Service Award

October, 2019

WEX Australia’s Client Services team has won the coveted Customer Service Institute of Australia’s 'Service Excellence in a Medium Contact Centre’ award, which recognises frontline teams of 20 to 100 staff in mid-size contact centres in Australia. Read more.


2017 CSIA Service Champion Award

October, 2017

WEX Australia has won the Service Champion award in a medium contact centre at the Customer Service Institute of Australia 2017 Awards. It's another wonderful achievement for our customer service team who serve businesses all across Australia and pride themselves on providing first-class customer service. Read more at


2017 Australian Service Excellence Awards Finalist

August, 2017

WEX Australia delighted to announce they have been selected as a finalist in the 2017 Australian Service Excellence Awards. This is not the first time the Australian WEX Customer Service team has been recognised by the Customer Service Institute of Australia, winning awards in both 2015 and 2016. Read more at


WEX Motorpass Online Service Centre

May, 2017

As part of WEX Australia’s digital transformation and continuing dedication to exceptional customer experience, the business has launched a new customer portal, titled Online Service Centre, for its WEX Motorpass fuel card customers. The portal was designed in collaboration with award winning digital agency Sapient Razorfish and lets users easily manage their account on the move 24/7, anywhere they are. Read more at


Telematics Industry Changing Tack and Winning Customers

April 19, 2017

In the latest edition of The Australian Financial Review, WEX Australia’s Director of Product and Marketing Susan Nicholson talks about a change in adoption rates for Telematics within the Fleet industry. Learn more about Telematics and why Fleet Managers are using it. Read more at


Driving Less with More the Goal in Fleet Management

February 14, 2017

WEX Australia’s Guy Steel has been quoted in the Australian Financial Review. The article talks about what Fleets are doing to drive their costs down. Read more at


AFMA Conference First for New Executive Director Mace Hartley

April 19, 2016

WEX excited to be an exhibitor at the Australasian Fleet Conference and Exhibition. The conference brings together Fleet Managers from Australia and New Zealand. Read more at


Technology Poised to Transform Fleet Management

April 19, 2016

How can Fleet Managers reduce their costs? This article talks about the products and tools available to Fleet Managers. Read more at


Driverless Cars to Transform Society as Much as the Steam Engine and Smartphones

April 19, 2016

Autonomous vehicles a benefit to Fleet Managers. WEX Australia's Guy Steel talks about adapting to the new world. Read more at


Keeping Businesses on the Road

November 10, 2015

WEX Australia continues to expand services to provide corporate payments to a variety of businesses. Read more at


Keeping Pace with Fleet Management Technology

November 10, 2015

Find out how Fleet Managers are keeping up with the ever changing digital world. WEX Australia's Susan Nicholson also talks about WEX's progress in digital and understanding customer needs. Read more at


WEX Australia – Victorian Winner of Service Excellence in a Contact Centre Category at the Customer Service Institute of Australia 2015 Service Excellence Awards

October 30 2015

For the first time, WEX Australia participated in the annual Service Excellence Awards and have been recognised by the Customer Service Institute of Australia as the 2015 Victorian Winner of the Service Excellence in a Contact Centre under 100 employees category, and the runner up in the National Award. Read more at


Diesel Prices - Why Haven't They Fallen as Much as Crude?

October 26, 2015

WEX Australia's Director of Product and Marketing Susan Nicholson has been quoted in an article about fuel prices in the Australian Financial Review. Read more at


WEX Signs New Agreement with Caltex

January 7, 2014

One of the most widely accepted fuel cards in Australia, WEX Motorpass, now has even wider network coverage after signing an agreement with Caltex Australia. WEX Motorpass is now accepted at all Caltex's company-operated and many of Caltex's franchise and reseller locations. Read more at