Frequently Asked Questions.
1. What are the different
card types available?
2. What are the product
restrictions available for the Motorpass card?
3. How can I
order a replacement or additional card for my account?
4. How quickly will I receive my
card(s)?
5. What should I do if my card
is lost or stolen?
6. What should I do
if a cardholder leaves our business or ceases to be
authorised to use the card?
7. How often will I receive
statements?
8. What do I need
to look out for on my statement?
9. What payment methods
are available to me when paying my account?
10. What happens if I do not pay my
account in full by the due date?
11. If I cannot pay my account in
full by the due date what should I do?
12. What happens if I exceed
my expenditure limit?
13. How can I increase my
expenditure limit?
1. What are the
different card types available?.
There are three different types of cards:
- Driver and Registration card - This card
contains both driver and registration details embossed on it so
only the driver in the given vehicle is allowed to use the
card.
- Driver Only card - This card will have a
nominated cardholder/driver with that person's name embossed on it.
Only the nominated driver is eligible to use this card and there is
an option to have a signature panel on the back, which must be
signed on receipt.
- Vehicle Details card - This card is specific
to a vehicle registration, make, model, and colour or just a
registration number. The vehicle details will be printed on the
card, so anyone driving the vehicle has access to it.
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2. What
are the product controls available for the Motorpass
card?
Product controls available are:
- All Products
- All Vehicle Products
- Fuel & Oil (or Diesel & Oil) Only
Tailored product controls are available upon request.
Please call 1300 366 109 for more information.
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3. How can I
order a replacement or additional card for my account?
Simply log-in to your Motorpass account and order your cards
online at your convenience.
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4. How quickly will I receive
my card(s)?
You should receive your card(s) within 2-5 working days.
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5. What should I do if my
card is lost or stolen?
Simply log-in to your Motorpass account and cancel your card
online immediately or call 1300 366 109 to report your card
lost/stolen.
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6. What should
I do if a cardholder leaves our business or ceases to be
authorised to use the card?
Retain the card, destroy it and login to your account and cancel
the card or call 1300 366 109.
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7. How often will I
receive statements?
We will send your statements via email after the end of each
monthly billing period. If you require a reprint, log-on to
your account and reprint the relevant statement.
If you require paper statements, call 1300 366 109.
Please note that online reprints are only available from 1
January 2010, however if you send an email request to the Customer Service team they will email your
statement reprint to you free of charge until a twelve month
history has been accrued.
Please note a fee of $10 per statement will apply
for requests for paper statements.
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8. What do I
need to look out for on my statement?
• Amount due - This includes all purchases for that billing
period and any charges or amounts carried over from previous
statements.
• Date due - Full payment is due on the specified date.
• Number of active cards and purchases - If there are any
queries regarding transactions, please call 1300 366 109.
• Statement messages - These may include latest offers,
discounts or reminders.
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9. What payment methods are
available to me when paying my account?
• Credit card Web - by logging onto our website
- motorpass.com.au
(Please note that when paying by credit card, a billing
administration fee of 1.3% will occur.)
• Credit card IVR - by calling 1300 726 407
• BPAY - Biller code: 30619, Reference Number:
Customer's 10 digit account number
• Direct debit - Call 1300 366 109 to
arrange set-up.
• Cheque - to be Made Payable to Wright Express
Australia Pty Ltd and sent to:
Wright Express Pty Ltd
GPO Box 5290
Melbourne VIC 3001
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10.
What happens if I do not pay my account in full by the due
date?
If you do not pay your account in full by the due date you are
in default and we may charge your account a late payment charge.
The late payment charge is an administration fee of $25.00 plus
3.75% on the overdue amount.
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11. If I cannot pay my
account in full by the due date what should I do?
Please call 1300 366 109 to discuss.
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12. What happens if
I exceed my expenditure limit?
You must ensure your spending does not exceed the
expenditure limit at any time.
If it does, you must immediately pay the amount that exceeds the
expenditure limit.
We will also charge your account an over the limit fee of
$15 for each month (or part thereof) that the expenditure balance
exceeds the expenditure limit. If payment is not made, your account
may be suspended or closed.
Expenditure balance - the total of all amounts
that have been charged to your account but have not been paid.
Expenditure limit - maximum allowable
expenditure balance of the account.
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13. How can I
increase my expenditure limit?
You can login to your account and request an expenditure limit
increase or you can call us on 1300 366 109.
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